Who we are:

Professional Repair has served Atlanta's Volvo owners for over 21 years. Founded in 1985 by a former Technical Instructor for the Volvo factory, Professional Repair has grown into a chain of 3 shops that service Import and Domestic cars, with a special emphasis on Volvos. With over 3000 Volvo customers, we represent the largest Volvo service operation in the Atlanta area after the dealerships.   We serviced Volvos exclusively for 20 years and then in early 2006 we began offering routine service and minor repairs for all makes of cars, light trucks, & SUVs.   This was in response to many requests from our customers to work on their other cars in addition to their Volvos.

The basis of your success...

Our company mission statement summarizes our philosophy. " Our goal is to provide the best possible TECHNICAL SERVICE and the best possible CUSTOMER SERVICE to car owners in the Atlanta market at a FAIR PRICE." Please note our three separate focus points: technical service, customer service, and fair price.

Our commitment to Customer Service is obvious the moment you enter our facilities. Our stores are clean, well lit, and inviting. We offer comfortable waiting areas with cable TV, free coffee, water, & sodas, Internet access, and open access to our shop areas to see first hand the work we perform. We have an appointment schedule that ensures your car gets prompt attention when you arrive. We also offer after hours drop off and pick up.

We chose to have multiple locations rather than grow a single, ever larger, store. The first reason for this is to assure you never become just another job order in a large, faceless organization. Our customers enjoy a personal relationship with our Managers and Technicians. The Techs who work on your car will even ride with you to observe your service concerns first hand if necessary. The second reason we have multiple shops is to be more convenient to our customers where they live and work. Work done at any location is guaranteed at all 3 stores.

Professional Repair offers one stop convenience for your car needs. As well as normal repairs and services, we offer tires, balancing, front end alignments, A/C service, Emission System Repairs, headliners and other interior repairs, batteries, accessories, transmission services, plus over the counter parts for most vehicles.

What if your car is still in Warranty?

Professional Repair can perform the routine services required to maintain your factory warranty, reset your service light, and stamp your service records. All of our work is performed to factory standards using first quality materials.

What about our Technical Expertise?

Our continuing commitment to technical proficiency is shown by our purchase of computer based diagnostic equipment specific to the newer Volvo products. This diagnostic equipment represents an investment of over $6,000 per store for the hardware alone. Operating software from Volvo is by annual subscription. It costs nearly $7,000 per store, per year! This service information system is known as VIDA and is the same system used by Volvo dealers (details at https://www.volvotechinfo.com/index.cfm?event=info.subscriptions.pricing.pricingAioc).

Each store also subscribes to VDA (Volvo Diagnostic Application) and WSDA (Web Software Download Application), which are also required to service any 1999 or newer model Volvo fully. Each of these represent additional charges per store, per year.

Without these costly programs a shop CANNOT fully diagnose and service 1999 or newer model Volvos. Obviously, only a shop that has a strong client base in Volvos can afford to even consider this type of investment. This is an example of how committed we are to continuing to offer the best Technical Service possible!

Non-Volvo cars...

We have also invested in a number of generic diagnostic tools and information systems to service most other cars.   While we can't offer the depth of heavy repairs that we do on Volvos we still can perform 80-85% of   routine services and light repairs on most makes of cars and trucks.